Thousands of inquiries reach dealers and sellers on TruckScout24 every day. But turning interested parties into actual customers depends less on the number of inquiries and more on how you handle them.
Top dealers on TruckScout24 achieve sales rates of 5–10%. That means they close 5 to 10 sales from every 100 inquiries – a rate you can also achieve with the right approach. In this article, we show you how to significantly boost your chances of closing a sale.
1. Speed + Automation = More Success ✅
Today’s buyers expect quick and clear responses. If you reply days later or provide incomplete information, you’ll lose potential buyers to faster competitors.
Our recommendation: Use the Automatic Offers feature.
This allows you to set a hidden price for each vehicle – once an inquiry comes in, a complete, professional offer is automatically emailed to the interested party. You save time and impress with speed and reliability.
Your benefits at a glance:
- You respond instantly, even outside office hours.
- Your reply includes all relevant information right away.
- Your offers look professional and well-prepared.
How it works:
In your listing management, you can set a hidden price for each listing and activate the Automatic Offers feature. As soon as an inquiry is received, the offer is sent out automatically – without any action required from you.
Tip: Combine automatic offers with a personal follow-up (e.g., a phone call) to engage the buyer individually.
2. Every Inquiry Counts – Even If It Seems Vague ✅
Not every inquiry is perfectly worded – but that doesn’t mean there’s no real buying intention behind it. Many smaller companies or international customers ask simple questions or use automatic translations.
Important: Take every inquiry seriously and show initiative. Ask targeted follow-up questions to better assess the buyer’s interest.
3. Present Your Vehicles Attractively ✅
Your listings are your shop window – the better your vehicle is presented, the more likely a serious inquiry will follow. Make sure to include:
- High-quality videos and photos from various angles
- Clear technical data (year of manufacture, condition, accessories)
- Realistic pricing (optionally with “negotiable” note)
- Trust signals like a contact person, company profile, and website
4. Build Trust Through Advice and Service ✅
Vehicle buyers often invest large sums – trust is essential. Demonstrate your expertise and offer additional services:
- Telephone consultations
- Video tours or live demos
- Assistance with transport or commissioning
Many buyers value a reliable contact person more than the lowest price.
5. Always Follow Up – Ideally by Phone ✅
Many sellers wait in vain for a response – even when there is real interest. That’s why it’s crucial to stay proactive!
Our recommendation: Pick up the phone and call the interested party. Personal contact builds trust, clarifies open questions faster, and significantly increases your chances of closing the sale.
Additionally helpful: a short, friendly reminder email:
“Hello Mr./Ms. [Name],
I wanted to check in to see if you are still interested in the vehicle [model] we offered. I’m happy to assist with any questions or provide further information.
Best regards,
[Your Name]”
Conclusion:
Successful selling on TruckScout24 isn’t a matter of luck – it’s about strategy. Automate your offers, respond quickly, stay in touch, and demonstrate a strong focus on customer service. This will give you a competitive edge and sustainably increase your sales rate.
👉 Try it now: Set a hidden price in your listing and activate automatic offers – this is how professional machine sales are done today.